1. Collection of Personally Identifiable
Information
Sarvatrah A
Division of Arthsankhya EDigital Private Limited respects your privacy. When
you browse the site, we do not collect personal information about you. The only
way we will get any kind of personal information is if you give it to us when
we specifically ask for it. We ask you for personal information in a variety of
circumstances:
a.
When
you make a booking or purchase something from our website or through email,
letter, fax or phone.
b.
When
you register with us, subscribe to our newsletter, enter competitions or
register for promotions.
c.
When
you take part in surveys or provide us with feedback.
2. Making a Purchase or Booking
In order to
purchase travel and/or related services through our Website, you must provide
us with certain Personal Information such as your name, credit card number and
expiration date, credit card billing address, telephone landline number, mobile
phone number e - mail address and the name or names of the person(s) traveling
(if not you). We may also ask you for other Personal Information, such as your
frequent flyer numbers. We require this information to process, fulfil and
confirm your reservations and transactions and keep you informed of each
transaction's status. If you are making a reservation for one or more
travellers other than yourself, you must confirm and represent that each of
these other travellers have agreed, in advance, that you may disclose their
Personal Information to us.
3. Member Registration
If you choose to
become a registered member of Website, you must provide your name, address,
telephone landline number, mobile phone number, e-mail address, a unique login
name, password, and password validation, and a password hint to help you
remember your password. This information is collected on the registration form
for several reasons including but not limited to:
Personal identification
a.
To
complete air, hotel, holiday, and other reservations.
b.
To
allow us to contact you for customer service purposes, if necessary.
c.
To
customize the content of our site to strive to meet your specific needs; and/or
To make product or other improvements to our site.
In addition, we
need your e - mail address to confirm your new member registration and your
email address and mobile number to update you on each reservation you transact
on our Website. As a Website member you will also occasionally receive updates
from us about fare sales in your area, special offers, new Sarvatrah services,
and other noteworthy items. However, you may choose at any time to no longer
receive these types of e - mail messages.
4. Cookies
In order to help
us maintain and improve our service to you, Sarvatrah also uses 'cookies' to
collect information about your use of the website. Cookies are a feature of web
browser software that allows web servers to temporarily store information
within your browser, which in turn allows us to recognise the computer used to
access Sarvatrah. Most browsers automatically accept cookies but you can delete
existing cookies from your browser. You can also edit your browser options to
choose not to receive cookies in future. We may use cookies to keep track of
the transaction from one page to the next.
About this
policy
Essential
Cookies
Some cookies are
essential to make our Sites work properly and to allow you to make your travel
booking or other purchases and enable us to fulfil your purchase requests.
Why and how do
we use your personal data?
We only use your
information where you've given us your consent, where its necessary to deliver
the services you've requested, where it’s necessary to exercise or comply with
legal rights or obligations, or for normal business purposes of the kind set
out in this policy.
What personal
data do we collect?
Everyone who
uses our services will have bits and pieces of information about them
collected, stored and processed. However, we don't collect more information
than we need.
How do we
keep your personal data secure?
Safeguarding
your privacy is embedded in our culture and we use a combination of
industry-standard methods to protect it.
Usage Details,
IP Addresses, Cookies, and Other Technologies
As you navigate
through and interact with our Sites and Services, we may automatically collect
certain information about your equipment, browsing actions, and patterns,
including without limitation:
·
Details
of your visits to our Sites, including traffic data, location data, logs, and
other communication data and the resources that you access and use on the
Sites.
·
Information
about your computer and Internet connection, including your IP address, operating
system, and browser type.
How long will
you use my information for?
We only keep
your data for as long as we need it, or are required to for legal reasons.
We’ll then either delete it or anonymise it so it doesn’t identify you. We
treat data differently depending on what it’s used for, but you can ask us to
delete your personal data at any time.
Sarvatrah adverts
on third party websites: This type of advertising is intended to provide you
with a selection of travel related products/services that you’ve viewed on our
website, which are presented to you by our agency when you visit other selected
websites or social media channels. The adverts may feature different Sarvatrah
products/services that might be considered relevant to your browsing history.
Changes to this
Privacy Policy: We reserve the right to update or alter this Privacy Policy
from time to time. You can request a
copy of a previous version of our
Privacy Policy.
5. Use of Demographic and Profile Data
We use
third-party application service providers to perform some tracking functions.
These companies may use cookie-based information (not including your name,
address email address or telephone number) about your visits to this and other
web sites in order to measure advertising effectiveness. We may also collect
information about your visit to our website, based on your browsing (click stream)
activities. This information may include the pages you browse and products and
services viewed or booked for example. This helps us to better manage and
develop our offers and to provide you with better products and services
tailored to your individual interests and needs. We may use this information to
measure the entry and exit points of visitors to the Site and respective
numbers of visitors to various pages and sections of the Site and details of
searches performed. We may also use this information to measure the usage of
advertising banners, other click throughs from the Site. We may disclose
information of this nature in aggregate form to third parties. Personal
information on individual visitors will not be passed on to any third party.
6. Sharing of Personal Data
Users who have
subscribed to our e-mail service or visitors purchasing products on the Site
who have not opted out, will receive promotional mailings and e-mails from Sarvatrah.
Your personal details will not be passed to any other third parties except
where necessary to process your booking or enquiry and in order to process and
arrange for the products and services you request. When you submit your booking
or request to us you agree that we may use and transfer your personal information
in this manner.
7. Links to Other Sites
Sarvatrah, its
contractors, agents, owners, and employees are not responsible for the content
or the privacy policies of other web sites to which this Site may link.
Any questions on
the Privacy Policy may be directed to sales@sarvatrah.com
Terms and Conditions
Term and Condition to Use
1. CABS
DEFINITIONS
• “Cab” as
may be used in this document includes all categories of transport vehicles like
sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any
other vehicle meant for transporting passengers.
• “Cab
Operator” means all the cab operators providing their vehicles along with their
drivers;
TYPES OF CAB BOOKINGS FACILITATED BY WWW.SARVATRAH.COM
• Outstation
Cab: This enables User(s) to book vehicles operated by cab operators having All
India Tourist Permit (AITP) vehicles and operating between two separate cities.
On the basis of the demand/requirement of the User, www.sarvatrah.com as a
facilitator connects the User with the concerned cab operator.
• Car Rental
(intracity and intercity): This enables User to book vehicles operated by cab
operators having AITP license on hire/rental basis. This service shall be
provided for both intercity and intracity on exclusive basis by booking the
entire Vehicle of the cab/taxi operators.
• Airport
Drop: This shall exclusively cater to the needs of User intending to travel
from and to the Airport. The service provided is intracity in nature and shall
not facilitate the User to book intercity Airport drops
ROLE OF WWW.SARVATRAH.COM AND LIMITATION OF LIABILITY
• www.sarvatrah.com
does not operate cab services on its own. In order to provide a comprehensive
choice of cab services, cab types and prices to User, it has tied up with many
Cab Operators.
• www.sarvatrah.com
acts only acts a facilitator between the Cab Operator and User. The transaction
is always between the Cab Operator and the User.
• It is the
sole responsibility of the Cab Operator to ensure it has all the requisite
licenses, approvals, insurance and permits from appropriate authorities
required to undertake the travel booked. www.sarvatrah.com gives no warranty or
assurance in regard to requisite licenses, approvals, insurance and permits
which the Cab Operator is supposed to obtain from appropriate authorities.
• www.sarvatrah.com
will not be liable to User or to any other person for any direct, indirect,
incidental, punitive or consequential loss, damage, cost or expense of any kind
whatsoever and howsoever caused from out of the information derived by User
through usage of Website, in so far as such information is provided by the Cab
Operator.
• In case of
break down or accident of Cab where Cab Operator has been unable to make
alternative arrangement, www.sarvatrah.com shall provide proportionate refund
to User for uncovered distance. Any claims, liabilities or legal costs arising
out of such event shall be borne by the Cab Operator.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
• Booking of
a Cab can either be “Prepaid”, or “Part Payment” as per the options made
available by the Cab operator on the Website of www.sarvatrah.com.
• In “Prepaid”
model, the total booking amount is paid by the User at the time of booking
itself. Such total booking amount includes the base fare, applicable taxes,
service fees as may be charged on behalf of the Cab operator, and any
additional booking fee or convenience fee charged by www.sarvatrah.com.
• In “Part
Payment” model, the User is required to pay a specific percentage of the total
booking amount at the time of making the booking and balance payment shall be
made directly to the driver at the time of check-in.
• Any
booking is subject to applicable cancellation policy set out on the booking
page or as communicated to the User(s).
• In case of
Car Rental and Outstation Cab bookings, the booking amount paid does not
include toll charges, interstate taxes, passenger taxes or any other applicable
levies and the same shall be borne by the User.
• Expenses
like toll charges, permit charges, parking charges, entry fees, Service Tax
& any other Government Tax as per Government guidelines are to be borne by
the User and paid directly to the driver.
• The
estimate cost provided at the time of booking is not to be construed as the
final pricing for your trip unless specifically indicated. The final amount for
your trip will be calculated based on actual usage (number of Kilometers and
hours). Distance and time are calculated from garage to garage and not from the
pick-up of the User for both within city and outside city trips.
• The travel allowance wherever
applicable has to be paid directly to the driver.
RESPONSIBILITIES OF THE USERS
• The User
must carry a valid photo-id proof during the trip and present the same to the
Cab Operator or driver of the Cab before boarding the Cab. In the event of a
mismatch in the identity of the User or traveler, the Cab Operator or the
driver of the Cab may, at their discretion, deny boarding to such User.
• Cab
Operator is obligated to commence the trip as soon as the User boards the Cab.
User shall report to www.sarvatrah.com in case the driver denies to commence
the trip for any reason whatsoever.
• User shall
board the Cab on or within such time as informed at the time of booking or provided
in the booking voucher. In case the User fails to board the cab within the reasonable
time after the given timeline, Cab Operator will have the liberty to cancel the
booking without informing the User.
• User will
not have any right, title or interest in the Cab provided for the given trip.
• Once a
Trip is booked by User, changes in departure time, boarding or dropping points
are not permitted.
• Any
failure by User to board the Vehicle within the given timelines at the boarding
point or trip commencement point, may result in forfeiture of the total booking
amount paid by the User without any refund rights.
• User shall
be responsible and liable for their own safety and security of luggage.
www.sarvatrah.com shall not be responsible for any loss to User or their
luggage in any event.
• In the
event of any dissatisfaction with any of the services provided by Cab Operator
or www.sarvatrah.com, the matter must be reported directly to Cab Operator or
www.sarvatrah.com, in order that appropriate action may be taken to remedy the
problem.
• The
booking made by the User should be strictly for tourism purposes only.
• The trip
should be undertaken in the User’s personal capacity and shall not be used for
profit making in any commercial context.
DO’s AND DON’Ts FOR THE USER
THE USER SHALL:
• Arrive on
time at the appointed pick up point as mutually agreed with Cab Operator;
• Maintain
and ensure good conduct with Cab Operator during the trip and on failure to do
so, Cab Operator may require such User to disembark the Cab;
• Prior to
commencement of trip, check and agree with Cab Operator on dimension/weight of
the luggage that can be accommodated in the boot space of the Cab;
• Check the
starting time and the reading on the odometer at the start of the trip.
Disputes regarding the same will not be acceptable after completion of journey.
THE USER SHALL NOT:
• ask Cab
Operator to violate any traffic rules, or the city police or government rules
or other applicable laws for any reason whatsoever;
• coerce Cab
Operator to overload the boot space of the Vehicle with the User’s luggage;
• use
services offered under this head for any purpose which is unlawful or illegal
under the applicable laws;
• board the
Cab if he/ she is intoxicated or under influence of any drug or similar abusive
substances.
2. ACTIVITIES AND OTHER SERVICES
DEFINITIONS
• ‘Activity’
includes day tours & sightseeing, spa & wellness, adventure sports,
cruise, theme/ amusement parks, buffets & dining or any other
service/product booked on the Website.
• The
provider of the Activity will be referred as ‘Activity Provider’, who shall be
solely responsible for provision of the products/ services booked by the User.
ROLE OF WWW.SARVATRAH.COM AND LIMITATION OF LIABILITY
• www.sarvatrah.com’s
role is limited to facilitating the procurement of an Activity service by the
User from the Activity Provider. The transaction or the service fulfilment
relation is always between the User and the Activity Provider
• www.sarvatrah.com
shall not provide pick up and drop facility for any Activity unless otherwise
explicitly mentioned in the confirmation of the reservation.
• www.sarvatrah.com
shall not be liable or responsible for:
o Any damage
or loss, injury, accident, death, breakdown, irregularity, delay/change in
schedule, cancellation without cause, inaccurate information, deficiency of
service/product, or cancellation due to conditions not under the control of
Activity Provider;
o The
health, safety and well-being of the User in the course of availing the
Activity or thereafter;
o Any
incidental or ancillary services which is directly purchased by the User from
the Activity Provider;
o Any
incorrect information provided by the Activity Provider.
• The
maximum liability of www.sarvatrah.com will be limited to refund of booking
amount which was received by www.sarvatrah.com for reservation of the Activity.
RESPONSIBILITIES OF THE USERS
• The User
agrees to comply with the terms and conditions of Activity Provider in addition
to www.sarvatrah.com’s User Agreement and Terms of Service.
• The User
will be required to present the booking / confirmation voucher issued by
www.sarvatrah.com in order to avail the Activity
• The User
shall further be in possession of valid documents viz. identity proof, address
proof, passport in case of Activity booked outside India or any other document
as specified by the Activity Provider in order to utilize the Activity booked.
• The User
may be required to sign a waiver/consent form, safety procedure form, medical
declaration or other document before availing the Activity where mandated by
the Activity Provider.
• The User
shall reach out to Activity Provider directly for any concerns subsequent to
the confirmation of reservation.
• The User
should ensure that he qualifies all the eligibility criteria for availing the
Activity including but not limited to age limit, weight limit, medical
conditions etc. User understands that in case he is found unfit or illegible
for the Activity, Activity provider may or may not allow the User to avail the
said Activity.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
• Reservations
will be subject to cancellation and refund policies of the Activity Provider
which may vary from time to time.
• www.sarvatrah.com
may charge applicable taxes or service charge, convenience fees etc. wherever
applicable.
SPECIAL OFFERS AND COUPONS
The following terms will additionally apply to any coupon
provided by www.sarvatrah.com:
• www.sarvatrah.com’s
responsibility is limited to sharing the coupon with the User subject to
receipt of payment from the User;
• The expiry
date of the coupon shall be mentioned on the coupon and the User will not be
able the use the coupon subsequent to the date of expiry;
• The coupon
is not redeemable for cash;
• The coupon
once purchased cannot be refunded or cancelled
3. OUTBOUND AND DOMESTIC TOURS
DEFINITIONS
"Independent Contractors" means hotelier or hotel
owner, owner of any airlines or shipping company or railway ferryboat owner,
coach owner, or any other person or organization which has been selected to
render services to the User.
"Outbound Tour" means a tour operated by
WWW.SARVATRAH.COM outside of India and includes, but is not limited to,
brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos,
star cruise etc.
"Domestic Tour" means a tour operated by
WWW.SARVATRAH.COM within India and includes, but is not limited to, brochure
tours, special tours, packages, cruise, sightseeing, carnival, cosmos, Jalesh
Cruise etc.
"Tour Cost" means total booking cost of all the
services booked by the User for his tour.
"Booking Fees" means a non-refundable fee or token
money deposited at the time of booking by the User.
"Brochure" means catalogue, leaflet, e-mail or any
other document containing the details about the itinerary and activities on a tour.
"Infant" means a person below the age of 2 years
and child means a person above the age of 2 years and below the age of 12
years.
ROLE OF
WWW.SARVATRAH.COM AND LIMITATION OF LIABILITY
WWW.SARVATRAH.COM does not control or operate any airline,
shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan
or any other facility or service mentioned in the Brochure.
WWW.SARVATRAH.COM shall not be responsible for standard of
service provided by any service provider or any Independent Contractor, or for
any injury, death, loss or damage which is caused by the act or default of any
hotel, airlines, shipping companies, cruise, coach owners, tour operators who
are WWW.SARVATRAH.COM's independent contractors.
WWW.SARVATRAH.COM shall not be responsible for any act or
actions of co-travelers, co-passengers which may result in injury, damage to
the life or limb or property of the User, or which may lead to interference in
enjoying or availing the services provided on the outbound / domestic tour.
WWW.SARVATRAH.COM being merely a facilitator, shall not be
liable for the following:
Personal injury, sickness, accident, death, loss, delay,
discomfort, increased expenses, incidental, consequential loss and/or damage or
any kind of theft howsoever caused to the User or any person travelling with
them.
Any act, omission, default of any travel agent or third
party or any other person or by any servant or agent employed by them who may
be engaged or concerned in the provision of accommodation, refreshment,
carriage facility or service for the User or for any person traveling with him /her.
The temporary or permanent loss of, or damage to, baggage or
personal belongings howsoever caused including willful negligence on the part
of any person.
Any delay made in delivery of the service by the concerned
service providers.
Failure on the part of airline to accommodate passengers
despite having confirmed tickets for any reason whatsoever including
overbooking, change of route etc. or failure on part of hotel to allow check-in
despite confirmed booking for whatever reason.
Any claims of any dispute with the tour manager.
Any claim arising due to delay at the airport and if the
User has to wait at the airport or at the hotel for check-in due to any
technical snag or any other reason not attributable to WWW.SARVATRAH.COM,
WWW.SARVATRAH.COM shall not be liable for making any arrangements, including
but not limited to food or any hotel arrangement in case of such delays.
Any damages caused to the User due to reasons beyond the
control of WWW.SARVATRAH.COM.
In no event shall the entire liability of WWW.SARVATRAH.COM
for any claims directly and indirectly arising out of the tour exceed the total
booking amount paid by the User.
There can be exceptional circumstances where the service
operators like the airlines, hotels, the respective transportation providers or
concerns may be unable to honour the confirmed bookings due to various reasons
like climatic conditions, labour unrest, insolvency, business exigencies,
government decisions, operational and technical issues, route and flight
cancellations etc. If WWW.SARVATRAH.COM is informed in advance of such
situations where dishonour of bookings may happen, it will make its best
efforts to provide similar alternative to its User or refund the booking amount
after reasonable service charges, if supported and refunded by that respective
service operators. The maximum liability of WWW.SARVATRAH.COM in such events
will be to refund the booking amount subject to receipt from the service
providers.
BROCHURE
All information given in the Brochure is based on the
information available at the time of publication. WWW.SARVATRAH.COM reserves
the right to change any information contained in the Brochure before or after
booking the Domestic / outbound tour due to any event(s) beyond the control of
WWW.SARVATRAH.COM.
In case WWW.SARVATRAH.COM becomes aware of any change before
the departure for an Outbound Tour, WWW.SARVATRAH.COM will take all reasonable
steps to notify the User before the departure for that Tour. In the event of
WWW.SARVATRAH.COM becoming aware of the changes post the departure for the
Tour, the WWW.SARVATRAH.COM tour manager or local representative will inform
the User about the change.
The prices quoted in the brochure will be calculated at the
rate prevailing at the time of printing of the brochure. WWW.SARVATRAH.COM
reserves the right to amend the prices published in the brochure in case of
currency fluctuations, changes in the various gross rates of exchange, and/ or
fuel costs, special/ high season charge levied by the suppliers, hike in the
airline/ rail charges before the date of departure and to surcharge
accordingly. All such increases in price must be paid for in full before the
departure by the User.
Apart from the instant Terms of Service and the User
Agreement, some specific terms and conditions are mentioned against the
respective Tour in the Website as well as email communication and confirmed
booking vouchers. Those terms and conditions also form part of the
WWW.SARVATRAH.COM User Agreement & Terms of Service and are to be read in
consonance with each other.
No claim of the User against any change in the Brochure
regarding the Tour shall be entertained if such changes are due to reasons
beyond the control of WWW.SARVATRAH.COM.
MEALS AND SPECIAL REQUESTS
The menus are pre-set
for meals on the Tour. The nature of meals is clearly indicated in the
Brochure. WWW.SARVATRAH.COM would not entertain a request for a special meal
nor guarantees a special diet to the User except to the extent mentioned in the
brochure.
WWW.SARVATRAH.COM reserves the right to change the menu if
circumstances necessitate such a change. In the event that the User is not able
to avail the meals in the menu for any reason, no claim can be made for the
unutilized meal against WWW.SARVATRAH.COM.
User acknowledges that hotels worldwide serve breakfast at
different (local) time or time as specified in the confirmed booking voucher.
User understands that Hotels do not pack or room deliver breakfast. The meal
has to be consumed when served. If the User misses breakfast due to any reason,
no claim for the same shall be entertained.
WWW.SARVATRAH.COM may, in its sole discretion, entertain the
requests for special meals, room allocations subject to such requests being
honored by respective service providers. WWW.SARVATRAH.COM would take all the
necessary steps to ensure that these special requests are honored. However, in
the event that such special requests are not honored, WWW.SARVATRAH.COM would
not be liable for any claim in this regard by the User. Extra cost, if any, for
special meals or any such special requests have to be borne by the User.
User shall bear the additional charges of any special meal
if purchased by him/ her and shall not be entitled to recover the same from
WWW.SARVATRAH.COM.
If the User fails to avail the meal due to the fault of
WWW.SARVATRAH.COM, then WWW.SARVATRAH.COM's liability is limited to
proportionate amount that the User had paid WWW.SARVATRAH.COM for the meal
while booking the tour.
HOTELS IN THE TOUR
WWW.SARVATRAH.COM takes all reasonable steps at the time of
selecting the hotels that form a part of the Tour. The selection is based on an
internal assessment of the respective hotels and such hotels selected are
usually the best in the respective categories. WWW.SARVATRAH.COM endeavors to
provide details of the hotel to the User in advance vide proposed itinerary.
However, WWW.SARVATRAH.COM reserves the right to change hotels before booking,
subject to availability or any other reason beyond its control.
Once the User opts for a certain category or star rating of
a hotel, later no claim or dispute with regard to the star category or type of
the hotel shall be entertained by WWW.SARVATRAH.COM.
WWW.SARVATRAH.COM would not be held liable or to make good any
inconvenience or discomfort caused to the User due to but not limited to the
insufficient services provided at the hotel. WWW.SARVATRAH.COM acts as a
facilitator between the User and the hotel, and would under no circumstances be
held responsible for inadequate services provided by the hotel.
The User would be liable to make good any damage(s) caused
by any act of him/her or their accompanying guests to the property of the hotel
in any manner whatsoever. The extent and the amount of the damage so caused
would be determined by the concerned hotel. WWW.SARVATRAH.COM would not, in any
way, intervene in the same.
No request for the change of hotel shall be entertained
after the booking is confirmed. If User upgrades the hotel or changes the hotel
on his own, he/she agrees to bear the charges incurred for change in the hotel
and shall not be entitled to claim it from WWW.SARVATRAH.COM.
User shall be responsible for his/ her baggage and
valuables. WWW.SARVATRAH.COM shall not be liable for any loss of baggage or
theft of User's articles during their stay in the hotels or any time during the
tour.
ITINERARY
WWW.SARVATRAH.COM
will provide a proposed itinerary to the User before the booking. Such proposed
itinerary shall be subject to changes. The confirmed booking details and hotel
vouchers sent to the User before departure and after payment of entire booking
amount shall be final.
The Tour price is subject to increase with reasonable prior
notice if this rate substantially changes prior to departure, then the User
would be required to pay such incremental tour cost before the departure.
The days and nights of the itinerary are decided as per the
availability of hotels and airlines. No claims regarding full utilization of
last day or inclusion in the tour shall be valid.
WWW.SARVATRAH.COM takes all reasonable steps at the time of
finalizing the itinerary for the User to ensure that the itinerary is as per
the convenience and comfort of the User. However, in the event of a change in
the itinerary, WWW.SARVATRAH.COM would inform the User accordingly before the
departure of the User on the Tour.
Further, in the event of any change beyond the control of
WWW.SARVATRAH.COM in the itinerary of the User post departure for outbound
tour, WWW.SARVATRAH.COM shall inform the User accordingly as and when such a
change occurs. WWW.SARVATRAH.COM shall not be held responsible in any manner
whatsoever for any loss that a User might suffer consequent to such a change.
WWW.SARVATRAH.COM reserves the right to claim any additional
expenses on account of delays or changes in the itinerary, caused by any reason
beyond its control
WWW.SARVATRAH.COM reserves the right to amend, alter, vary
or withdraw any particular departure, excursion or substitute a hotel of
similar category, or any other aspect of the itinerary, if deemed advisable or
necessary.
In the event that the User misses out on any activity on the
tour due to delay on his part, WWW.SARVATRAH.COM would not be held liable to
refund the money paid for the same.
WWW.SARVATRAH.COM will not entertain any change in the
itinerary at the request of the User after booking, as such change might
disarray the entire tour. However, WWW.SARVATRAH.COM may, in its sole
discretion and subject to availability, provide changes in the itinerary made
at the request of the User. User agrees to pay additional cost incurred due to
such change/cancellation.
COACH AND
SITTING
On the many Tours, coaches are used for transfer purposes
including local sightseeing. There are no seat numbers allocated and the Users
shall follow instructions of the Driver / Tour Manager in this regard.
In case the User is carrying any valuable personal
belongings, it is advisable not to leave them behind at the time of
disembarking or leaving the coach. WWW.SARVATRAH.COM will not be held
responsible or liable in case of loss of such items from the coach. All baggage
and personal effects are at all times and in all circumstances the
responsibility of the User.
Any damage caused to the coach during travel as a
consequence of the actions of the User shall be payable by the User and
WWW.SARVATRAH.COM would in no manner whatsoever be liable for the same.
The drivers of the coaches are bound by specific rules like
maximum driving hours within a day/ during a week, rest period per day/ week
etc. Users will have to strictly adhere to the prescribed timetable for the day
so that the driver can complete the travel. In the event that any of the
sightseeing schedules is missed due to delays caused by the User, the cost of
same will not be refunded to the User under any circumstances.
In the event of breakdown of any coach or any vehicle
arranged for transportation, WWW.SARVATRAH.COM will provide an alternative
within reasonable time. WWW.SARVATRAH.COM shall not be liable for any delays
occurred due to such breakdown or traffic jam or for any reasons causing delay
in the provision of alternative coach or vehicle.
TIPPING
Tipping is customary (unless otherwise stated in the
brochure) in all parts of the world for services rendered (e.g. porters, coach
drivers, guides etc.). This is however solely at the discretion of the User.
Tipping in Europe is something that is expected of anyone
providing you a service, for example, local guides, waiters, tour manager,
porter etc. However, it is mandatory to tip the coach driver a nominal amount
of 2 Euros for Europe and UK and 2 Dollars for USA per person per day for the
duration of the tour.
CURRENCY AND TRAVELLERS CHEQUES
It is recommended
that the User carries money partly in local currency (i.e. in the currency of
the country where he/she is traveling), partly in traveler's cheques or travel
currency card. Traveler's cheque is a safe way to carry money as they are
easily cashable for a small service fee charged by the bank and can be replaced
if they are stolen or lost, provided you have the traveler's cheque numbers and
the counterfoil.
Alternatively, the User can carry a travel currency card,
which is by far the safest way to carry foreign currency and provides 24*7
access to cash at relevant ATMs.
ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE
If a child below 12 years of age is booked on the tour
without paying for a separate bed, then no separate bed will be provided in the
hotel.
FORFEITURE OF DEPOSITS
WWW.SARVATRAH.COM may require the User to pay non-refundable
interest-free booking fee at the time of booking the tour.
In the event that the User cancels the booking or fails to
adhere to the tour payment schedule as informed in the documentation check list
or in the event that the visa of the destination country is not granted or the
User is unable to travel on the tour booked due to any personal reason,
including medical ground or sickness, cancellation charges will apply as
communicated to the User by WWW.SARVATRAH.COM.
User acknowledges that booking of air tickets, hotels for a
tour is done parallel to visa processing to ensure the availability as per the
proposed itinerary. In the event of any denial or rejection of visa,
WWW.SARVATRAH.COM shall be entitled to recover any cost incurred in making such
bookings by way of deducting cancellation charges as specified hereinabove.
User acknowledges that such charges are just and fair and are deducted towards
expenses that WWW.SARVATRAH.COM incurs towards making bookings at the request
of the User and consequent cancellation or non-travel by the User.
CANCELLATION DUE TO VISA REJECTION
All the Users
traveling on an outbound tour must be in possession of a valid visa (including
transit Visa) to enter all the countries in which the Users intends to visit or
pass through as a part of the outbound tour.
User(s) whose visas are not granted by the concerned
consulates, must intimate WWW.SARVATRAH.COM immediately about such rejection.
WWW.SARVATRAH.COM will deduct applicable cancellation charges in addition to
any additional visa expenses incurred and refund balance amount if any.
In case of rejection, if User wishes to reapply/appeal
against rejection of the visa, WWW.SARVATRAH.COM shall do the same strictly
pursuant to the instructions of the User. The reapplying/appeal shall be a
fresh transaction and the User will be liable to pay the applicable fee for
such reapplying/appeal process alongwith service fee to WWW.SARVATRAH.COM.
Unless otherwise applied by the User, WWW.SARVATRAH.COM will not initiate reapplication
of any visa application.
PAYMENT OF THE TOUR COST
Payment shall be made as per the payment schedule provided
on the brochure, Email or any other documented information as informed at the
time of booking.
Payment can be made either online or by way of DD/cheque as
specified to the User.
Payment will be made in INR for Domestic tour and can be
made either in INR or any other foreign exchange/currency (as WWW.SARVATRAH.COM
depends on various out bound service providers/ Independent contractors for the
purpose of planning the OBT) as specified in the brochure or any other
documented information provided at the time of booking.
If any cheque towards the payment is dishonored,
WWW.SARVATRAH.COM, without notice to the User, shall be entitled to cancel the
entire booking without any liability and take recourse to appropriate legal
remedy.
Final documents and airline tickets will be shared with the
User only after the balance payment is made to WWW.SARVATRAH.COM by the User.
PAN Card copy will be required when payments amounting to Rs.25,000/- or above
are made by cash.
For purpose of computing the cost of tour or refund, the
foreign exchange components of the outbound tour will be calculated at the
prevailing day's rate of exchange. And any increase or decrease in the rate of
exchange may cause the cost of tour/ refund amount to change and the User shall
be bound to bear any such changes.
WWW.SARVATRAH.COM is not obligated in any circumstance to
provide break–up of the invoice for each of the service included in the
package.
REFUNDS
WWW.SARVATRAH.COM is only a facilitator and any refund for
any service(s) which are not delivered by the service provider /Independent
Contractors or for any reason for which the User is entitled for a refund is subject
to WWW.SARVATRAH.COM receiving the amount from the said service provider. User
acknowledges that WWW.SARVATRAH.COM shall not be held liable for any delay in
refund or non-refund of the amount from the respective service provider or
Independent Contractors of WWW.SARVATRAH.COM. In such events the User shall
directly approach the service provider for any claims.
In case the User makes any changes in their accommodation
while on the Tour, WWW.SARVATRAH.COM shall not refund or pay compensation in
any manner whatsoever. The User would also be liable to pay any additional sum
that is required to be paid consequent to the aforesaid changes made in the
accommodation.
In the event of any delay in the refund beyond the period
specified herein, the entire liability of WWW.SARVATRAH.COM shall be refund of
the said amount with interest calculated at the applicable bank rate till the
date the refund is made.
AMENDMENTS
In the event of WWW.SARVATRAH.COM amends or alters any tour
or holiday after such a tour or holiday has been booked, the User shall have
the option to continue with the tour or holiday as amended/ altered, or to
accept any alternative tour or holiday which WWW.SARVATRAH.COM may offer.
In either of these cases above, the User shall not be
entitled to nor WWW.SARVATRAH.COM be liable to the User for any damage,
additional expenses or consequential loss suffered by the User.
WWW.SARVATRAH.COM’s liability in such cases shall be only to refund the amount
of the cost of the said tour to the User (after deducting the actual expenses
incurred by WWW.SARVATRAH.COM for the booking like visa, insurance premium, and
other charges as applicable from case to case, without any interest on the
same.
PROMOTION & DISCOUNTS
WWW.SARVATRAH.COM
may, from time to time, launch some promotions and discount offers on the tour
package internally or externally through advertisements and some Users in the
group tour might receive additional benefits due to entitlement to such
promotion and discounts. No claims from Users in the group for such privileges
shall lie if they are not entitled for the discounts or eligible under the
promotion.
In case of publication of any travel scheme offering any
discount or benefit by WWW.SARVATRAH.COM, WWW.SARVATRAH.COM shall have the sole
right to withdraw such a scheme or discount at any time.
TOUR ARRANGEMENTS & OTHER ACTIVITIES
For tour arrangements
like Trafalgar, cosmos, Jalesh cruise, star cruise, amusement parks, museums
etc., the terms and conditions specified by such respective entities shall also
be applicable.
It shall be the responsibility of the User to reach the
place of commencement of the tour and register with the representative of
WWW.SARVATRAH.COM/ tour guide/ tour manager at the appointed place, date and
time.
If a User avails pre-tour services or part thereof, or the
air tickets (cost of which is included in the main tour cost) but fails to join
the group for the main tour at the appointed place, or cancels the tour after
using the air tickets or pre-tour arrangements or part thereof, it shall be
treated as "no show" and there will be no refund whatsoever for the
unutilized pre-tour or main tour services.
WWW.SARVATRAH.COM cannot be held liable for any hazard to
the health, safety and well-being of the User in the course of availing any or
all activities including adventure sports, Amusement park & rides, ferry
ride, sightseeing or any other activity that may pose a threat of death or
injury taken up by the User as a part of the OBT or on his own while on the
OBT. Any incidental damage or loss, injury, accident, death etc. suffered in
the due course of any such activity shall be at the sole risk and liability of
the User not attributable to WWW.SARVATRAH.COM.
MISCELLANEOUS
WWW.SARVATRAH.COM
reserves the right to withdraw tour membership of any User whose behavior is
deemed likely to affect the smooth operation of the outbound tour or adversely
affect the enjoyment or safety of other passengers. WWW.SARVATRAH.COM shall not
be liable for any damages due to such withdrawal.
It is a mandatory condition of booking that the User
purchases a holiday insurance.
A transfer from one tour to another prior to the departure
of the originally booked tour will be treated as a cancellation of the original
tour and would attract the cancellation charges as stated hereunder and a fresh
booking would have to be made at the prevalent rates.
4. HOTELS
ROLE OF www.sarvatrah.com AND LIMITATION OF LIABILITY OF
www.sarvatrah.com
• www.sarvatrah.com
acts as a facilitator and merely provides an online platform to the User to
select and book a particular hotel. Hotels in this context includes all
categories of accommodations such as hotels, home-stays, bed and breakfast
stays, farm-houses and any other alternate accommodations.
• All the
information pertaining to the hotel including the category of the hotel,
images, room type, amenities and facilities available at the hotel are as per
the information provided by the hotel to www.sarvatrah.com. This information is
for reference only. Any discrepancy that may exist between the website pictures
and actual settings of the hotel shall be raised by the User with the hotel
directly, and shall be resolved between the User and hotel. www.sarvatrah.com
will have no responsibility in that process of resolution, and shall not take
any liability for such discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
• The hotel
booking voucher which www.sarvatrah.com issues to a User is solely based on the
information provided or updated by the hotel regarding the inventory
availability. In no circumstances can www.sarvatrah.com be held liable for
failure on part of a hotel to accommodate the User with a confirmed booking,
the standard of service or any insufficiency in the services, or any other
service related issues at the hotel. The liability of www.sarvatrah.com in case
of denial of check-in by a hotel for any reason what-so-ever including
over-booking, system or technical errors, or unavailability of rooms etc., will
be limited to either providing a similar alternate accommodation at the
discretion of www.sarvatrah.com (subject to availability at that time), or
refunding the booking amount (to the extent paid) to the User. Any other
service related issues should be directly resolved by the User with the hotel.
• Hotels
reserves the sole right of admission and www.sarvatrah.com has no say
whatsoever in admission or denial for admission by the hotel. Unmarried or
unrelated couples may not be allowed to check-in by some hotels as per their
policies. Similarly, accommodation may be denied to guests posing as a couple
if suitable proof of identification is not presented at the time check-in. Some
hotels may also not allow local residents to check-in as guests. www.sarvatrah.com
will not be responsible for any check-in denied by the hotel due to the
aforesaid reasons or any other reason not under the control of
www.sarvatrah.com. No refund would be applicable in case the hotel denies
check-in under such circumstances.
RESPONSIBILITIES OF THE USER
• The User
would be liable to make good any damage(s) caused by any act of him/ her/ or
their accompanying guests (willful/negligent) to the property of the hotel in
any manner whatsoever. The extent and the amount of the damage so caused would
be determined by the concerned hotel. www.sarvatrah.com would not, in any way,
intervene in the same.
• The
primary guest must be at least 18 years old to be able to check into the hotel.
• The User
has to be in possession of a valid identity proof and address proof, at the
time of check-in. The hotel shall be within its rights to deny check-in to a
User if a valid identity proof is not presented at the time of check-in.
• Check-in
time, check-out time, and any changes in those timings, will be as per hotel
policy & terms. Early check-in or late check-out request is subject to
availability and the hotel may charge an additional fee for providing such
services.
ADDITIONAL CHARGES BY THE HOTEL
• The
booking amount paid by the User is only for stay at the hotel. Some bookings
may include breakfast and/ or meals as confirmed at the time of booking. Any
other services utilized by the User at the hotel, including laundry, room
service, internet, telephone, extra food, drinks, beverages etc. shall be paid
by the User directly to the hotel.
• Hotels may
charge a mandatory meal surcharge on festive periods like Christmas, New Year's
Eve or other festivals as decided by the hotel. All additional charges
(including mandatory meal surcharges) need to be cleared directly at the hotel.
www.sarvatrah.com will have no control over waiving the same.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
• Booking of
a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made
available by a hotel on the Website of www.sarvatrah.com.
• In
“Prepaid” model, the total booking amount is paid by the User at the time of
booking itself. Such total booking amount includes the hotel reservation rate,
taxes, service fees as may be charged on behalf of the actual service provider,
and any additional booking fee or convenience fee charged by www.sarvatrah.com.
• At the
hotel’s or www.sarvatrah.com’s sole discretion on case to case basis, the User
may also be provided with an option to make a part payment to www.sarvatrah.com
at the time of confirmation of a booking. The balance booking amount shall be
paid as per the terms of the bookings. For security purposes, the User must
provide www.sarvatrah.com with correct credit or debit card details.
www.sarvatrah.com may cancel the booking at its sole discretion in case such
bank or credit card details as provided by the User are found incorrect.
• Some banks
and card issuing companies charge their account holders a transaction fee when
the card issuer and the merchant location (as defined by the card brand, e.g.
Visa, MasterCard, American Express) are in different countries. If a User has
any questions about the fees or any exchange rate applied, they may contact
their bank or the card issuing company through which payment was made.
• Some
accommodation suppliers may require User and/or the other persons, on behalf of
whom the booking is made, to present a credit card or cash deposit upon
check-in to cover additional expenses that may be incurred during their stay.
Such deposit is unrelated to any payment received by www.sarvatrah.com and
solely at the behest of the Hotel.
• In “Pay at
hotel” model, the concerned hotel will collect the entire payment against the
booking at the time of check-in. In case of international bookings, the payment
will be charged in local currency or in any other currency, as decided by the
hotel. For security purposes, the User must provide www.sarvatrah.com with
correct credit or debit card details. www.sarvatrah.com may cancel the booking
at its sole discretion in case such bank or credit card details as provided by
the User are found incorrect.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
• The
Website may contain links to third party websites. www.sarvatrah.com does not
control such websites and is not responsible for its contents. If a User
accesses any third-party website, the same shall be done entirely at the User’s
risk and www.sarvatrah.com shall assume no liability for the same.
• www.sarvatrah.com
is not responsible for any errors, omissions or representations on any of its
pages, links or any linked website pages to the extent such information is
updated or provided directly by the Service Providers or the advertisers.
• www.sarvatrah.com
does not endorse any advertisers on its Website, or any linked sites in any
manner. The Users are requested to verify the accuracy of all information
provided on the third-party web pages.
• The linked
sites are not under the control of www.sarvatrah.com and hence
www.sarvatrah.com is not responsible for the contents of any linked site(s) or
any further links on such site(s), or any changes or updates to such sites.
www.sarvatrah.com is providing these links to the Users only as a convenience.
LEGAL NOTICES
Access to any information on this Web Site is conditional on your
acceptance of the Terms and Conditions. All bookings and purchases are subject
to availability and e-mail (or written) confirmation by the relevant principal.
Booking conditions apply to individual travel arrangements and products and
must be read in addition to these terms and conditions. Booking conditions can
be found in the individual travel and product descriptions. Sarvatrah reserves
the right to change or update the Terms and Conditions from time to time
without prior notice to Users. The current version of the Terms and Conditions
will be displayed within the Site from the date on which any changes come into
effect. Continued use of the Site following any changes to the Terms and
Conditions shall constitute your acceptance of such changes.
In the event of cancellation of
travel arrangements due to any reasons – we must be notified of the same in
writing. Cancellation charges will be effective from the time/date we receive
your intimation in writing. Cancellation fees as below apply to the Holiday
packages, car rental, Activities /or services.
FOR CAR RENTAL
Cancellation would be
100% of the original price, if ride is cancelled within 72 hrs / 48 hrs of
scheduled pick time or in case of no show.
FOR ACTIVITIES
FOR HOLIDAYS LAND PACKAGE
Time period in which the cancellation is made Charges
45 days or more, prior to departure Booking fees
Between 44 and 31 days of departure 25% of Tour Cost
Between 30 and 15 days of departure 50% of Tour Cost
Between 14 and 8 days of departure 75% of Tour Cost
Within 7days prior to date of departure, or no-show for any
reason what-so-ever 100% of Tour Cost
For any train or flights tickets, Theme Parks Tickets involved,
the refund will be applicable as per the advised cancellation policy at the
time of booking.
In case of unforeseen weather conditions or government
restrictions, certain trips or activities may get cancelled. In such cases
operator will try their best to provide an alternate feasible. However, a cash
refund will not be applicable for the same.
Cancellations are strictly subjected to cancellation
policies mentioned and are irrespective of the date of booking.